News

cPanel is pleased to announce that we are expanding the Customer Service coverage to 7 days a week! 

The Customer Service Team will  be available weekends from 6:00AM to 4:00PM(Central) in addition to  current coverage of 6:00AM to 6:00PM (Central) Monday through Friday. 

Communication via traditional telephones, live chat, and our ticket system will be readily available to customers that need assistance with new orders, license issues, renewals, and general questions about our overall products.

"Our customers are very important and we understand that questions and issues do not only arise Monday through Friday," explained Customer Service Manager Chris Banaszek. "Over the past few months we have expanded our team and implemented live chat on our website so that we can provide the best possible coverage for customers."

The final stage of our expanded Customer Service Team includes the additional hours to provide rapid turnaround 7 days a week. 

Updated contact information can be found here:  http://www.cpanel.net/contact.html 

We wanted to thank everyone that participated in the 11.25 Unveiled webinar. We have attached the slides from the webinar in case anyone wishes to review the material.  You can access these slides by clicking the appropriate link below.

We are currently working through all of your questions and plan to release questions and answers very soon.  We received a great deal of positive feedback about the webinar session and look forward to continuing these sessions, based on your feedback.

Due to popular demand, we will present the 11.25 Unveiled webinar in a different time zone at your request. We will include details in the next few days, when we release the questions and answers from the previous webinar.

We also wanted to let you know that we have an upcoming webinar Thursday, January 28, 2010:

Maximizing your revenue using a fully automated point-and-click hosting platform by cPanel - sponsored by R1Soft

Date: 01/28/2010

Time: 1:00 p.m. CST

Description:  Join @cPanel to learn how using a fully automated point-and-click hosting platform can pave the way to maximizing your revenue stream. We will highlight the benefits and features of cPanel that your clients and prospects need to run and/or maintain their site presence effectively. 

This webinar is ideal for Marketing & Executive Directors who do not yet offer cPanel solutions.

R1Soft will discuss the benefits of CDP (Continuous Data Protection) for cPanel users.  This will include effective, market proven methods that offer peace of mind while increasing your revenue stream.

You can register at https://www1.gotomeeting.com/register/725710745

The 11.25 Unveiled slides are located http://bit.ly/011410webinar1125.

As of January 1, 2010 our mailing address has updated.  Effective immediately, all correspondence and payments should be direct to the addresses provided below.  

Mailing Address of United States Postal Mail
cPanel, Inc.
3131 W. Alabama St. Box 30
Houston, TX. 77098

Physical address (for FedEx, UPS, DHL)
cPanel, Inc.
3131 W. Alabama St. Suite #100
Houston, TX  77098

If you have questions about this please email Customer Service (cs@cpanel.net).

cPanel is now officially offering VPS-based licenses for direct purchase. If you have your own virtual private server, cloud computing service, or are located at a data center that is not a cPanel Partner, a Direct License allows you to download, install, and license cPanel directly. You can purchase Direct Licenses from cPanel on an annual basis.

The cPanel VPS License is available for an introductory price of $200.00 annually, and includes:

• Free installation.
• Free migration assistance from other control panels via our Migration Services program.
• Free software updates.
• Free Priority Support.

Full details of the licenses are available via: http://www.cpanel.net/products/cpanelwhm/pricing.html

You can also get discounts for multiple license purchases:

• 10% off for 2 licenses.
• 20% off for 3 or more licenses.
   

To purchase a VPS License, visit https://www.cpanel.net/store.

Spurred by continued growth, cPanel has decided to expand its technical support services in three key areas: 


By offering 24-hour-a-day, 7-day-a-week phone support.
By making a new Live Chat feature available on its website, http://www.cpanel.net.
By reorganizing its online discussion forums and providing a technical support analyst to monitor them full-time.

Technical Phone Support Now Available Around the Clock

In the past, cPanel has provided 24-hour technical support mainly via its online, ticket-based system, offering phone support only during daytime business hours. Now, that has changed.

“Our customer base is growing,” explained Technical Support Manager Sean Richards. “It makes sense to expand our support team, so that we can provide our users with help around the clock.”

The increased size of cPanel’s support team has provided customers with other benefits, too. “Adding a number of seasoned veterans and top talent has also allowed expanded support for migrations, bug review, direct API support as well as the direct involvement in many key areas that will be important for 2010,” Richards elaborated.

Phone support costs a nominal per-incident fee, which includes as many calls as needed to resolve the problem.

Customer Service Now Offers Live Chat feature at: http://www.cpanel.net

cPanel has also implemented a Live Chat feature on its website, available to customers during daytime business hours.

This free new service allows anyone visiting the site to send instant messages directly to cPanel’s Customer Service staff. The staff then provide quick, easy answers to customers’ billing and sales questions.

cPanel Community Forums Reorganized and Improved

One of cPanel’s most popular support channels, its discussion forums at http://forums.cpanel.net, has just been overhauled. “Customers will find the new forum layout more useful,” Richards commented. “There’s now a dedicated place for feature requests, and we’ve improved access from mobile devices.” Users of PDAs and smart phones can enjoy this enhancement by accessing the cPanel forums at http://m.forums.cpanel.net.

Additionally, a veteran cPanel Technical Support team member is now dedicated to locating and responding to customer questions and problems in the forums full-time. This will aid users seeking advice about configuring their servers, or help with technical problems, by cutting down on response times.