News

cPanel is pleased to announce that we are expanding the Customer Service coverage to 7 days a week! 

The Customer Service Team will  be available weekends from 6:00AM to 4:00PM(Central) in addition to  current coverage of 6:00AM to 6:00PM (Central) Monday through Friday. 

Communication via traditional telephones, live chat, and our ticket system will be readily available to customers that need assistance with new orders, license issues, renewals, and general questions about our overall products.

"Our customers are very important and we understand that questions and issues do not only arise Monday through Friday," explained Customer Service Manager Chris Banaszek. "Over the past few months we have expanded our team and implemented live chat on our website so that we can provide the best possible coverage for customers."

The final stage of our expanded Customer Service Team includes the additional hours to provide rapid turnaround 7 days a week. 

Updated contact information can be found here:  http://www.cpanel.net/contact.html 

We wanted to thank everyone that participated in the 11.25 Unveiled webinar. We have attached the slides from the webinar in case anyone wishes to review the material.  You can access these slides by clicking the appropriate link below.

We are currently working through all of your questions and plan to release questions and answers very soon.  We received a great deal of positive feedback about the webinar session and look forward to continuing these sessions, based on your feedback.

Due to popular demand, we will present the 11.25 Unveiled webinar in a different time zone at your request. We will include details in the next few days, when we release the questions and answers from the previous webinar.

We also wanted to let you know that we have an upcoming webinar Thursday, January 28, 2010:

Maximizing your revenue using a fully automated point-and-click hosting platform by cPanel - sponsored by R1Soft

Date: 01/28/2010

Time: 1:00 p.m. CST

Description:  Join @cPanel to learn how using a fully automated point-and-click hosting platform can pave the way to maximizing your revenue stream. We will highlight the benefits and features of cPanel that your clients and prospects need to run and/or maintain their site presence effectively. 

This webinar is ideal for Marketing & Executive Directors who do not yet offer cPanel solutions.

R1Soft will discuss the benefits of CDP (Continuous Data Protection) for cPanel users.  This will include effective, market proven methods that offer peace of mind while increasing your revenue stream.

You can register at https://www1.gotomeeting.com/register/725710745

The 11.25 Unveiled slides are located http://bit.ly/011410webinar1125.

The release of 11.25.0-RELEASE_42399 and 11.25.0-CURRENT_42399 introduced a configuration issue that may cause Apache configuration syntax errors on servers with no accounts when the mod_userdir tweak is enabled. The condition will present itself upon addition of the first account to the server. This issue is quickly addressed by rebuilding the Apache configuration file.

Symptoms:
The following error can be seen in the cpanel error_log and when attempting to restart Apache:
   
    UserDir "enable" keyword requires a list of usernames
   
Newly created websites would be sent to defaultwebpage.cgi instead of the appropriate document root.
   
Resolutions:
1.) New builds, 11.25.0-CURRENT_42400 and 11.25.0-RELEASE_42400, have been published to address the issue. This issue will not be present on subsequent new installations. Upgrading a currently affected system will resolve this issue.
   
2.) Rebuilding the Apache configuration after the addition of the first account will permanently resolve this issue.
   
    From the command line:
    /scripts/rebuildhttpdconf
    /scripts/restartsrv_httpd

        or

    /scripts/autorepair userdir_enable_fix
    /scripts/restartsrv_httpd

   
    From the WHM:
        Service Configuration -> Apache Configuration -> Global Configuration ->
        Save -> Rebuild Configuration and Restart Apache

Note:
The Apache configuration may be rebuilt as a result of other changes made in the WHM. Your new installation may not experience this issue as a result the the Apache configuration being rebuilt automatically.

As of January 1, 2010 our mailing address has updated.  Effective immediately, all correspondence and payments should be direct to the addresses provided below.  

Mailing Address of United States Postal Mail
cPanel, Inc.
3131 W. Alabama St. Box 30
Houston, TX. 77098

Physical address (for FedEx, UPS, DHL)
cPanel, Inc.
3131 W. Alabama St. Suite #100
Houston, TX  77098

If you have questions about this please email Customer Service (cs@cpanel.net).