Online Community Analysts
Location: Houston, TX 77098
Length: Full-time, Employee
Pay rate: Salary contingent with experience
Open Shifts: TBD
Travel required: None
Telecommute: No
cPanel is looking for an Online Community Analyst with the drive to help our customers and users receive the highest amount of attention via company online forums, social media applications, and offsite forums. The select individual will provide Tier 1 technical support, expert product knowledge, and have the ability to work with various teams inside cPanel to seek answers to questions about cPanel.
Our Online Community Analyst position requires an individual with superior written communication skills, understanding of dynamic online communities and excellent. Background in server administration, cPanel, Linux, and Windows Server are preferred.
The Online Community Analyst will focus primarily on management of forums.cpanel.net, blogging, and potential outreach to other major communities.
Qualifications:
- US work eligibility
- Familiarity with rpm based *nix distributions (RedHat, Fedora, CentOS, etc)
- Familiarity with ports based Operating Systems (FreeBSD)
- Familiarity with Vbulletin
- Configuration and troubleshooting of:
- Apache
- BIND
- Exim
- MySQL
- OpenSSL
- PostgresSQL
- PureFTPd
Special consideration will be given to candidates with the following skills:
- Configuration and troubleshooting of:
- cPanel
- WHM
- Customer service experience
- WebHosting experience
- Blog Writing
- Technical Writing
Job Duties:
- Answering customer questions via Online Forums
- Troubleshooting software issues and providing solutions
- Documenting repeated issues
- Coordinating with management and other departments to share knowledge
- Responding to posts by members in our online community
- Policing spam in our online community
- Acting as a moderator in our online community
- Contributing documentation on a regular basis
- Online Blogging/Writing
- Social Media Outreach via other online communities
- Customer service
Benefits:
- Full Health, Vision and Dental coverage
- Flexible Spending Account
- Free on-site lunch
- Paid Vacation
- Tuition Reimbursement
- Casual Working Environment
- 401K Matching
Please send resumes and a description of past projects you have worked on or questions to jobs@cpanel.net Because of the volume of spam this email address receives, you will be asked to verify your email. If you do not verify your email, we will not receive your application.